Last updated: June 2025 · Applies to all registered players in the Philippines
This Privacy Policy explains what personal information pwinph collects from players in the Philippines, how that information is used, and the steps we take to keep it safe. By creating an account or using our platform, you agree to the practices described here. If you have any questions, you can reach our support team at [email protected].
This Privacy Policy applies to all personal data collected by pwinph when you register, log in, make transactions, or interact with any part of our mobile gaming platform. It covers data collected through our website, mobile browser experience, and any communications you have with our support team. We are committed to handling your information responsibly and in line with applicable data protection standards in the Philippines. This policy does not apply to third-party websites or services that may be linked from our platform — those are governed by their own privacy terms. We encourage you to read this document carefully so you understand your rights and our obligations.
When you register on pwinph, we collect basic personal details including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. During gameplay and transactions, we automatically collect data such as your device type, browser version, IP address, session duration, and betting activity. Payment-related information — including your GCash or Maya account reference and transaction amounts — is recorded to process deposits and withdrawals accurately. We may also collect communications you send to our support team, including chat logs and email correspondence. All of this data is collected only to the extent necessary to provide you with a safe, functional, and compliant gaming experience in the Philippines.
The personal data we collect is used primarily to operate and improve the pwinph platform for players across the Philippines. We use your registration details to verify your identity, prevent underage gambling, and comply with regulatory requirements. Transaction data is used to process deposits and withdrawals, detect suspicious activity, and maintain accurate financial records. Your device and session data helps us optimise platform performance, troubleshoot technical issues, and improve the mobile experience. We may also use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional updates about new games or offers.
pwinph does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure partners — but only to the extent required for those services. All third-party partners are contractually required to handle your data securely and in accordance with applicable privacy standards. We may also disclose information to regulatory authorities or law enforcement agencies when required by Philippine law or a valid legal order. Outside of these circumstances, your personal data remains strictly within the pwinph platform environment.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable regulations in the Philippines. Transaction records and identity verification documents are typically kept for a minimum of five years to comply with anti-money laundering and gaming regulatory requirements. If you request account closure, we will deactivate your profile and cease active use of your data, though certain records may be retained for the legally required retention period. Data that is no longer needed for any operational or legal purpose is securely deleted or anonymised. You may contact our support team at [email protected] to enquire about the specific retention period applicable to your account data.
pwinph uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We conduct regular security reviews and apply updates to our systems to address emerging threats. While no online platform can guarantee absolute security, we take every reasonable precaution to safeguard the information of our players in the Philippines.
As a registered player on pwinph, you have the right to access the personal data we hold about you and to request corrections if any information is inaccurate. You may also request the deletion of your data, subject to our legal retention obligations. If you wish to withdraw consent for any optional data processing — such as receiving promotional communications — you can do so at any time by contacting our support team. We will respond to all data-related requests within a reasonable timeframe. If you believe your privacy rights have been violated, you have the right to raise a complaint with the relevant data protection authority in the Philippines.
pwinph uses essential cookies to maintain your login session, remember your preferences, and ensure the platform functions correctly on your mobile browser. We do not use third-party advertising cookies or tracking pixels that share your behaviour with external ad networks. Session analytics cookies help us understand how players navigate the platform so we can improve the user experience. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality. By continuing to use pwinph, you consent to our use of cookies as described in this section.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations in the Philippines. When we make significant changes, the updated policy will be published on this page with a revised effective date. We encourage you to check this page periodically to stay informed. Continued use of the pwinph platform after any update constitutes your acceptance of the revised policy. If you have concerns about any changes, please contact our support team before continuing to use the platform.
No — pwinph does not sell, rent, or share your personal data with advertisers or any third party for marketing purposes. Your information is used solely to operate your account, process transactions, and comply with regulatory requirements in the Philippines. We work with a small number of trusted service providers — such as payment processors and identity verification partners — but they are contractually bound to use your data only for the specific service they provide. We do not use third-party advertising networks or tracking pixels that would expose your behaviour to external parties. Your privacy is a core commitment at pwinph, not an afterthought.
Yes — you have the right to request access to the personal data that pwinph holds about your account. To make a data access request, simply contact our support team at [email protected] with your registered email address and a brief description of what you would like to know. We will verify your identity before releasing any information to ensure your data is not disclosed to an unauthorised party. We aim to respond to all data access requests within a reasonable timeframe. If any of the information we hold is inaccurate, you can also request a correction at the same time.
When you close your pwinph account, we will deactivate your profile and stop using your data for active platform operations. However, certain records — including transaction history and identity verification documents — must be retained for a minimum period as required by Philippine gaming and anti-money laundering regulations. This retention period is typically five years from the date of the last transaction. Once the legally required retention period has passed, your data will be securely deleted or anonymised. If you have questions about what data is retained after account closure, please contact our support team for clarification.
If you no longer wish to receive promotional communications from pwinph, you can opt out at any time by contacting our support team at [email protected] and requesting to be removed from our marketing list. Please note that opting out of promotional emails does not affect important account notifications — such as security alerts, transaction confirmations, and policy updates — which are sent as part of the essential service. Your opt-out request will be processed promptly, and you should stop receiving promotional messages within a short period. We respect your communication preferences and will never send unsolicited messages to players who have opted out.
Your data is safe with us. Create your free account today and enjoy mobile casino entertainment built for players across the Philippines — no download needed.